Shipping Policy
Last updated: November 4, 2026
KidResize is operated by Arvo Equities, 255 South Orange Ave Suite 104-1715, Orlando, FL 32801. Sellers ship their own items with a prepaid USPS label from KidResize. KidResize does not ship or store items.
Shipping cost
- Rate: shipping is charged at the USPS Ground Advantage rate for the seller's package, from the seller's verified ship-from address to the buyer's verified address. It's based on the packed weight and box size the seller enters.
- Before checkout: listings show "Shipping from" until you enter your address. The exact amount is shown before you pay.
- Fallback rate: for addresses in the contiguous US, if a live rate isn't available, the listing is missing weight or size, or the seller has no verified ship-from address, we charge the highest standard Ground Advantage rate within the contiguous US for that weight. Alaska, Hawaii, US territories and military (APO/FPO/DPO) addresses get no fallback rate: checkout shows “Shipping quote unavailable, please try again” until a live quote is available.
- Who pays: the seller may offer free or split shipping, in which case the seller's share is deducted from their payout.
- Local pickup has no shipping charge.
- Fees: the Service & processing fee (6.5% of the item price after any discount plus your share of shipping, plus $0.50 per order) is shown at checkout.
Handling time
Since November 4, 2026,
sellers must ship within 3 business days after the order is placed (Monday–Friday, excluding federal holidays), unless the listing states a shorter time. "Shipped" means the first USPS acceptance scan.
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Since November 4, 2026,
if there's no acceptance scan within 5 business days, the buyer may ask to cancel, and we may cancel the order and refund the buyer (Terms §3.3). The listing goes back on sale (Terms §3.4).
- Repeated late shipping can lead to restrictions (see Seller Standards).
Where we ship
To US addresses that USPS can verify and deliver to with USPS Ground Advantage.
Delivery time
USPS Ground Advantage usually takes 2–5 business days after shipping. These are USPS estimates, not guarantees.
Tracking
Every label has tracking, which you can see in your Purchases or Sales.
Lost or not received
If your order hasn't arrived, contact us within 30 days of purchase through the Help Center ("Shipping / Tracking Issue") or at help@kidresize.com (Terms §10.3). We pause the seller's payout and review the tracking and information from both sides.
Damaged in shipping
Report it within 3 days of delivery as a not-as-described claim, with photos of the item, the box and the label (Terms §10.2). Keep the packaging until the claim is decided. Sellers should pack items securely.
Address errors
- Buyers: check your shipping address before you pay. If you made a mistake, contact us right away. Once the label is created, we may not be able to change it. Orders delivered to the address the buyer entered are treated as delivered.
- Sellers: ship only with the KidResize label, to the address on it. Don't ship to a different address that a buyer asks for in chat.
- Packages returned to the sender are handled case by case.
Weight and size adjustments
Sellers must enter an accurate packed weight and box size. If USPS charges an adjustment because these were wrong, we may deduct it from the seller's payout or balance (Terms §4.5).
Payout timing
Seller payouts are held until 3 days after USPS reports delivery (or 10 days after the label is created if there's no delivery scan), then released if no claim is open (Terms §6.2).
See also: Returns & Refunds · Seller Standards. Contact: help@kidresize.com · 833-462-2786.