KidResize Returns & Refunds Policy

Last updated: November 4, 2026

KidResize is operated by Arvo Equities, 255 South Orange Ave Suite 104-1715, Orlando, FL 32801. This page explains, in plain English, how returns, claims and refunds work on KidResize. It summarizes our Terms of Service (mainly Sections 3, 5, 6, 10, 12 and 16). If this page and the Terms ever differ, the Terms control.

1. The short version

• No returns. Sales on KidResize are final. Poor fit and change of mind are not covered.
• Problems are handled as claims. If an item is not as described, contact us within 3 days of delivery (or of pickup-code entry for local pickup). If an item never arrives, contact us within 30 days of purchase.
• When you open a claim, we pause the seller's payout, review both sides, and decide whether to release the payout, refund the buyer in whole or in part, or take other action.

2. Why there are no returns

KidResize is a marketplace for used children's items sold by independent sellers (Terms §2). We do not own, store, inspect or ship items, and most sellers are individuals, so returns for fit or preference are not offered. Please read the full listing, photos, size and condition before you buy (Terms §7).

3. What a claim can cover

You may open a claim if your order has one of these problems. Whether a refund is given is decided case by case under Terms §10.4.

Not covered: fit, change of mind, normal wear that was disclosed in the listing, and anything bought or paid for outside KidResize (§14.2).

4. How to file a claim

1. Go to the Help Center and open a support ticket. Choose "Item Not As Described" or "Shipping / Tracking Issue", and enter the order code shown in your Purchases.
2. Describe the problem and include clear photos of the item, labels, packaging and shipping label where relevant.
3. Do it within the window above. You can also email help@kidresize.com.

Keep the item and its packaging until the claim is decided.

5. What happens next

• Payout paused. Opening a claim pauses the seller's payout (§10.4; §6).
• Review. We review information from both the buyer and the seller and may ask either for more photos or details.
• Decision. We decide in good faith to release the payout, refund the buyer in whole or in part, or take other action (§10.4).
• Reconsideration. Either party may ask us to reconsider within 7 days by replying to the ticket with new information.
• Final for payout purposes. Our decision is final for the payout, but it does not limit any rights you have against the other party under law.

6. How refunds are paid

• Since November 4, 2026, refunds go back to the original payment method through Stripe, or through the pay-later partner for pay-later orders. How long they take to appear depends on your bank or card issuer.
• Pay-later orders (such as Afterpay, Klarna or Affirm, when available) are refunded through the partner under its own terms (§5.2). Keep paying the partner as scheduled until it confirms the refund.
• Fees, including the Service & processing fee, are non-refundable except as stated in the Terms (§4.3). For example, the fee and any tax are refunded in full when a pickup order is cancelled under §12.5.

7. Cancellations before shipment

• We may cancel an order for suspected fraud, a prohibited item, a pricing error or a Terms violation, and refund the buyer (§3.3).
• If an order is cancelled or refunded before the item ships or is picked up, the listing automatically goes back on sale. Sellers can edit or remove it at any time (§3.4).
• A problem with one seller's order does not affect your orders from other sellers (§3.2).

8. Local pickup orders

• At the handoff, inspect the item. Give the seller the 4-digit pickup code only if you accept it. Giving the code confirms acceptance of the item's condition as it reasonably appeared at the handoff (§12.3).
• The 3-day claim window starts when the seller enters the code and covers only problems that couldn't reasonably be found at the handoff, such as an item that doesn't work, missing parts, a counterfeit or a recalled item (§12.4).
• If the code isn't entered within 7 days of purchase, the order is cancelled and the buyer gets a full refund, including the Service & processing fee and any tax (§12.5).

9. Recalled and unsafe items

Selling recalled children's products, or products that don't meet federal safety rules, is prohibited, including used items (§11.1). If you think an item you bought is recalled:
- Stop using it and check cpsc.gov, saferproducts.gov or nhtsa.gov/recalls (for car seats).
- Open a claim (Section 4) and tell us the recall details.
- Follow the manufacturer's recall instructions; many recalls offer a remedy directly from the manufacturer.
- You can report a safety problem to the CPSC at saferproducts.gov.

KidResize does not inspect or test items and doesn't guarantee their safety (§11.3, §19.1).

10. Sellers: your responsibilities

• Describe items accurately, disclose flaws, use your own photos, and sell only genuine, non-prohibited items (§8, §11, §17A).
• Enter an accurate packed weight and box size, and ship within the stated time with the label we provide (§4.5, §8).
• Respond to claims in good faith (§8).
• Your payout is held until 3 days after delivery (or 10 days after the label is created if there's no delivery scan), or 3 days after pickup-code entry, and is released only if no claim is open (§6.2–6.3).
• You forfeit the payout for an order involving fraud, a prohibited or recalled item, a counterfeit, a not-as-described claim decided against you, off-platform payment, or a refund or chargeback (§16.4). Amounts we refund or pay may be set off against your balance or future payouts (§16.3), and when an account is under review payouts may be held for up to 180 days (§16.2).

11. Chargebacks

Please contact us before you dispute a charge with your bank. We can usually resolve problems faster through a claim. Filing false claims or chargebacks for orders that were delivered as described may lead to suspension and recovery of our costs where the law allows (§7). Charged-back orders are not paid out to the seller (§16.4).

12. Your rights under law

Nothing in this policy limits any rights you have under applicable law that can't be waived by agreement (§10.4, §19.4).

13. Contact

Help Center: kidresize.com/support · help@kidresize.com · 833-462-2786
KidResize is operated by Arvo Equities, 255 South Orange Ave Suite 104-1715, Orlando, FL 32801.