Marketplace Support
Before contacting us, please note our strict platform policies regarding P2P transactions.
No returns
- No returns. If an item arrives not as described, contact support within 3 days of delivery and we'll help find a solution.
- Use the form below and choose "Item Not As Described" or "Shipping / Tracking Issue". Add the order code shown in your Purchases; that pauses the seller's payout while we look into it.
- Seller payouts are released 3 days after delivery (or after pickup).
Open a Support Ticket
Bulk lots & local pickup
What is a bulk lot?
One listing for several items sold together for one price. Every item is the same size and gender, and in Perfect, Great or Lightly used condition. Bulk lots have a 📦 Bulk badge. How bulk lots work.
How is shipping priced for a bulk lot?
From a KidResize bulk shipping rate based on the number of items in the lot. The seller sees the shipping price while listing, and the buyer sees it on the listing and at checkout. The seller chooses whether the buyer pays, the seller pays, or it's split 50/50.
My bulk lot was missing items or didn't match the listing.
Contact support within 3 days of delivery using the form above, with your order code and photos of what you received, and we'll help find a solution. There are no returns.
How does local pickup work?
Pickup is free. Before you buy, the listing shows only the seller's city and ZIP code. After you pay, the pickup address appears on your order confirmation and in your purchases, and you can message the seller to set a time. Meet in a busy public place when you can and check the items before you leave.
Who sees my pickup address?
Only the buyer who paid for your item. Everyone else sees your city and ZIP code. You can also enter a public meeting spot instead of your home address.
Direct Contact
Email: support@kidresize.com